Accounts for family members each have their own password. We advise making a note of the passwords that your younger family members set up, just in case. Also make sure to take the time to set up additional account recovery methods, such as a security question and answer or adding a mobile phone to the account. This way the account is safe and accessible, even if you forget the password.
How do I reset my PlayStation Network account password?
If you or a family member forget the password to a PlayStation Network account, you will need to perform a password reset.
To do this, navigate to the account sign-in page on your PS4 and press the Triangle button on the controller. If your PS4 signs in automatically, you'll need to sign out first to see the sign in screen. An email will be sent to your inbox containing information and a personal link to reset the PlayStation Network account password.
To change your password you'll need to provide the date of birth associated with your PSN account. Check our detailed step-by-step instructions by clicking the button below:
If you have previously set up a security question, you can reset your password by providing the answer. For detailed instructions on resetting your PSN account password, click the button below:
If your account is secured with 2-Step Verification, you can use this method to reset the password. Click the button below to reset your PSN account password using this method:
I don't remember the date of birth associated with my PSN account
If you are unsure of the date of birth associated with your PSN account, it can make resetting your password a little tricky.
Fortunately, if you have added a security question or a mobile phone to your account (read more about 2-Step Verification), you can use these methods as a security check to reset your password.
Why haven't I received the password reset email for my PlayStation Network account?
Please make sure you enter the correct email address when you request a password change for your PSN account. Also, check additional folders of your inbox, like Spam or Trash.
If you no longer have access to the inbox associated with your PSN account, please contact your email provider to help you regain access to your inbox. Otherwise, you will need to contact customer support to change the email address associated with your PlayStation Network account.
I didn't ask to reset my password, why do I have to change it?
For security reasons, PlayStation will sometimes ask you to change your password. Fortunately, changing your PSN password is a piece of cake, just follow our step-by-step instructions and you'll be back to playing your PS4 in no time.
If the password change was not prompted by PlayStation, someone may be trying to gain access to your account. It is advised to change your password immediately. Check out our article Has my account been compromised? to know more about this topic.
Haven't found what you were looking for on this page? Try searching for a solution to your issue on the main PlayStation support website. Are you a parent and do you want to learn more about the game console your kids love so much, check out any of our related articles, such as How to protect my account with 2-Step Verification or How to find your new favourite game.