Your PSN account does not only hold personal information such as your email address but also all your digital purchases. This is why it is smart to set up additional security measures to keep your account safe and accessible at all times.

2-Step verification is, in most cases, the most secure and easy-to-use security measure available. With 2-Step verification, every time you sign in to your account you will need to enter a unique verification code that you receive in a text message on the mobile phone that you used during the setup. You can even link your mobile phone to multiple accounts to also properly secure PSN accounts of your kids.

How do I protect my PSN account with 2-Step Verification?

Setting up 2-Step verification on your family's PlayStation Network accounts is easy using your PlayStation 4 system and mobile phone - completing the process will take you around 10 minutes. To set up 2-Step verification follow these steps:

  1. Navigate to [Settings],
  2. Choose [Account settings],
  3. Go to [Account Information],
  4. Select [Security]and select [2-Step verification] and follow the on-screen instructions.

You will need a phone number that can receive text messages to complete the 2-Step verification set up. The confirmation email sent to your Sign-in ID will contain a link to 10 2SV backup codes. Be sure to store the backup codes in a safe place. 

For detailed step-by-step instructions on how to set up 2-Step verification, click the button below:

Can I disable 2-Step verification without access to my mobile phone?

If you no longer have access to the mobile phone that is configured to use 2-Step verification on your family's account, you can try unlocking your account using the 2-step verification backup codes.

Alternatively, if you are still signed in on the PS4 system, you can try disabling a mobile phone number using the account settings menu. To do this, click the button below.

If you don't have access to the backup codes of your PSN account you will need to contact customer support to help you regain access to your account.

Has my account been compromised?

If your PSN account requires a verification code to be entered when you log in, even though you have not set up 2-Step verification, your account might be compromised. In these cases, it is advised to change your password and remove any automatic payment methods from the account. Check our article Has my account been compromised for more information on this matter.

Have you not found what you are looking for on this page?

Try searching for a solution to your situation on the main PlayStation support website! Do you want to learn more about the game console your kids love so much, check out any of our related articles, such as How to reset my PSN account password or 3 tips for a secured account.