PlayStation Support for Parents

Help and information for parents and family members of PlayStation players

How to set PlayStation 4 Parental Controls

It only takes five minutes on your computer or mobile phone to set restrictions on the play time and spending of your kids.

How to set parental controls from your laptop or phone

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PS4 System Software Update 5.50

PS4 System Software Update 5.50

6 things you need to know about the update!

Parents’ guide to PlayStation

Parents’ guide to PlayStation

A short introduction to PlayStation aimed at parents

Choosing a security question

Choosing a security question

Make password recovery for your PSN account easier by setting a security question and security answer.

Play Time Management

Play Time Management

Control when and for how long each individual child can play for

Essential "how to" guides for parents

Refunds

Browse all how-tos related to mistaken purchases, refunds, PlayStation store debts and unauthorised transactions

Security

Browse all how-tos related to account security, password retrieval and 2-step-verification

Game Issues

Browse all of the game-related resources and help materials

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Understanding the basics

Safety First

Safety First

Your account is easily kept safe by using common sense... and the simple tricks in this article!